Go Baby Go! - Baby Equipment Rental for San Diego County.

FREQUENTLY ASKED QUESTIONS

1.What is the delivery fee and minimum order amount?
Our delivery fee ranges from $25 to $35. Delivery fee applies to all orders. It is a one-time fee and it includes delivery, set-up and pick-up. There is a 2 day minimum rental period order on all orders.

2. How new is your equipment?
All equipment has been purchased by Go Baby Go!, it is checked for wear and tear with every return and if found in disrepair, we will automatically replace the product.

3. What if I need something that is not on your list?
We will be happy to accommodate special requests if item is available. Please inform us in advance for special items.

4. How far in advance should I make a reservation?
It is best to make your reservation as early as possible. Your order is subject to equipment availability. For last minute rentals, we will do everything we can to accommodate your requests.

5. How is your equipment cleaned?
We use non-toxic Seventh Generation cleaning products to maintain clean, hygenic, yet health conscious equipment for your baby. Crib sheets and all cloth material are laundered in hot water with fragrance free detergents. All products are cleaned after each use.

6. What is your cancellation Policy?
All orders need to be canceled within 48 hours of initial request needed. Orders canceled after that time period will be charged 50% of ordering costs including delivery costs. Cancellation outside of 48 hours will not be charged.

7. Do you install car seats?
No. We are not authorized to install car seats. Manuals are available for all of our products, upon request. We also recommend that you visit our local fire stations. They can help you with installation. You may also try the Child Passenger Safety Contacts at http://www.nhtsa.dot.gov/people/injury/childps/contacts/.

8. Where do you deliver?
We deliver to all hotels, apartments and private houses in the San Diego area including San Diego Linbergh Field Airport. Once your order is confirmed, we arrange a suitable delivery time with the concierge, property manager, or even Grandma. Our delivery schedule is quite flexible, as we understand that personal schedules vary. Our fee of $30 includes delivery, equipment set up and dressing, and return pick up in the San Diego area.

9. What forms of payment do you accept?
We accept Visa, Mastercard, American Express and cash. A credit card is required to hold the reservation. The full rental amount will be charged 24 hours prior to delivery.

10. What is your Refund Policy?
We are comitted to our products and services. If you're not satisfied with either our products or service, please contact us to discuss a refund.